FAQ
What happens when a platform restricts one of our links?
Promote one of the spare domains you pointed in advance. The bio link works again on the spare, with the same destination and page settings. Nothing is rebuilt.
Do we need our own domains?
Yes. Every link runs on a domain your team owns. You add it in the portal and set the two nameservers it shows you at your registrar. We do not buy or renew domains for you.
When does billing start for a profile?
Only once that profile has a live link. Signing up costs nothing: we check your card but do not charge it. Your first live profile starts the monthly bill, charged at once. A profile that goes live later in the month is charged for the rest of that month there and then. Profiles you have added but not launched are not billed. The price is £50 per profile per month plus VAT, with unlimited links.
What do crawlers and link scanners see?
A neutral page. The destination does not appear in the page source, and an unknown or paused domain returns exactly the same neutral page.
Which apps do you move visitors out of?
Instagram, TikTok, X, Snapchat and Facebook. Instagram on iPhone opens the real browser automatically, Android is handed to Chrome, and other apps take one tap.
Do you have a referral programme?
Yes. Every account has a referral link in the portal. When a team signs up with it, you get 20% of what they pay, before VAT, as credit on your HOPWALL bill for 12 months from their first payment. It is account credit only, with no cash value, and it carries forward until used. The link must be used at sign-up, and connected accounts do not earn credit.
Do you guarantee views, reach or that a link will not be restricted?
No. Platforms change their rules and behaviour without notice. The health check and spare domains help you respond quickly when a link is restricted; they do not prevent it.
Do visitors see a landing page?
No, not by default. Visitors go straight through to the destination. Show page is optional and off by default: turn it on for a profile and visitors see its page and tap to continue, which usually lowers click-through.
Does the link page show your name?
No. Link pages carry no product branding. They show the profile's display name, avatar, tagline and button, in the skin you choose, and every domain gets its own small variation.
Can we brand each profile's page?
Yes. Pick one of six skins per profile, override it per domain if you like, and set the display name, avatar, a short tagline, the button label and an accent colour.
Who can see our stats?
Only your team. Stats are split by profile and by domain, and no other account can see them.
How do we cancel?
Remove a profile in the portal and it comes off your bill from the next billing date. The current month is not refunded. With no live profiles you pay nothing from the next bill. The full terms are on the Terms page.